Experience

Enterprise Data Architect, Enterprise Data Warehouse | Paragon Customer Communications

Tewkesbury, Gloucestershire | October 2019 - Present

Paragon Customer Communications is a marketing company that connects its clients with their customers across all channels. These include; data-driven customer engagement, multichannel marketing, transactional communications and automated inbound communication workflows.

Early stages for the incremental construction of Paragon Customer Communications enterprise data warehouse. Initially working with executive sponsors in the write-up of the product vision, ensuring it aligns with Paragon's strategic vision to deliver the future of brilliant customer communications, globally.

Data Management Specialist | RR Donnelley UK & Ireland

Tewkesbury, Gloucestershire | August 2018 - October 2019 (1 year, 2 months)

RR Donnelley UK & Ireland (a division of RR Donnelley America) is a marketing company that connects its clients with their customers across all channels. These include; data-driven customer engagement, multichannel marketing, transactional communications and automated inbound communication workflows.

Transitioning RR Donnelley UK & Ireland through their data journey, by leading the design and build of a system of business intelligence to support MI client reporting and data analytics for process improvements and cross selling of services. Setting the foundations for the company to excel in all aspects of becoming a data driven organisation.

Data Management Specialist | Lloyds Banking Group

Barnett Way, Gloucester | November 2010 – August 2018 (7 years 9 months)

Supporting Lloyds Banking Group to archive greater profitability while reducing risk on their £250 billion mortgage portfolio through the introduction of a strategic data management strategy, to integrate data from across the companies five key mortgage brands. This allowed the finance accountants to apply stress test models against interest rate buckets to forecast behaviour metrics, for example in the identification of customers who are likely to falter on their payments if interest rates were to rise.

Consultant (Contract) | Saffron Building Society

Saffron Walden, Essex | June 2009 – November 2010 (1 year 5 months)

Working with the customer services teams and finance department to improve reporting capabilities for regulatory requests and account retention initiatives through targeting key customer demographics identified from analytics activities.

Community Volunteer Projects | Botswana, Uganda and Kenya

June 2008 – May 2009 (12 months)

Working on several very worthwhile community volunteer projects in some of Africa’s poorest countries. In Botswana our international team supported park rangers who are raising awareness of the plight of the white rhino. In Uganda we assisted in the construction of a new school building by digging the foundations, with the support of local community. In Kenya I worked closely with community leaders for the allocation of funds to purchase milking cows to support families who had been made homeless due to land acquisition schemes. Money from the sale of the milk would go towards shelter and food, ensuring a sustained future.

During my year in Africa, I also took the opportunity to independently travel some 12,500 miles overland, from Cape Town, South Africa to Cairo, Egypt.

Senior Analyst Programmer | Nationwide Building Society

Bournemouth, Dorset | August 2007 – May 2008 (10 months)

With the acquisition of Portman in 2007, I continued to engage in work within the Information Systems department at Bournemouth, with my key responsibilities moving across to the intermediaries lending division.

Senior Analyst Programmer | Portman Building Society

Bournemouth, Dorset | September 2005 – August 2007 (2 years)

Two years with one of the UK's largest building society's, working within their busy Information Systems department, developing the key mortgage banking software, used by over 90 members of staff, and 300+ brokers.

Systems Analyst | Saffron Building Society

Saffron Walden, Essex | June 2001 - September 2005 (4 years 3 months)

Systems and database support of Investment and mortgage systems, used by 140 users at this small mutual Building Society.

UNIX Network Assistant | Ridgeons Builders Merchants

Saffron Walden, Essex | August 1999 - June 2001 (1 year 10 month)

Working for a busy Builders Merchant within their Information Systems department, supporting the UNIX System Network.